FAQs

ABOUT THE RESORT

What is the hotel’s phone number?
The resort phone number is 1-809-468-0505. For reservations please call 1-844-733-NICK (US) and 1-809-200-NICK (DR).
What time is check in and Check out?
Check in is at 3:00pm and check out is at 11:00am.
Is there wireless internet access (WIFI) on property?
Yes! We offer complimentary WIFI to all our guests as well as complimentary international calls.
Do you offer room service?
Yes, we offer complimentary room service 24 hours a day.
Do you offer babysitting service?
Yes, we do offer babysitting with certified professionals for an additional hourly cost. Please contact your personal concierge and they will be happy to arrange.
Do you have a fitness center?
Yes – we have a fitness center open 24 hours, along with scheduled classes and dance routines.
Do you offer excursions at the resort?
Nexus Tours, our preferred tour and transportation company, operates an excursions desk in the lobby of Nickelodeon Hotels & Resorts Punta Cana. You can book a range of excursions for all interests and activity levels. Book with Nexus Tours while at the resort or browse and book in advance on their website, www.nexustours.com. Remember that space is limited and some excursions have age and clothing requirements.
I am traveling with a large group. Can I make dinner reservations in advance?
We do not reserve tables in advance. Please visit the concierge upon arrival and we will happily make your dining reservations.
Who do I contact to book a private photography session, special event or birthday surprise?
Please reach out to our Chief Concierge at conciergesup@karismadominicana.com prior to your travel dates. While at the resort, you can contact your personal concierge.
I’m visiting Punta Cana and want to visit Nickelodeon Hotels & Resorts Punta Cana for the day. Do you sell day passes?
Yes! We offer various day passes based on hotel occupancy. Day passes are available on a first-come, first-served basis. Please call the front desk directly to inquire about availability prior to your arrival.
  • Hotel Day Pass (No admission to Nickelodeon Place)
    Price: $85 adult / $42.50 kid (4 – 12 years old) / Free for kids under 4 years old
    Time: 9:00 am to 5:00 pm

  • Hotel Night Pass (No admission to Nickelodeon Place)
    Price: $75 adult / $37.50 kid (4 – 12 years old) / Free entrance for kids under 4 years old
    Time: 6:00 pm to 11:00 pm

  • Nickelodeon Place Day Pass
    Price: $125 adult / $62.50 kid (4 – 12 years old) / Free entrance for kids under 4 years old
    Time: 9:00 am to 5:00 pm

  • Nickelodeon Place Day Pass for Sensatori Guests
    Price: $35 adult / $20 kid (4 – 12 years old) / Free for kids under 4 years old
    Time: 9:00 am to 5:00 pm

TRANSPORTATION / DIRECTIONS

What is the address of the resort?
Nickelodeon™ Hotels & Resorts Punta Cana is located on the golden sands of Uvero Alto Beach, just 25 miles north of Punta Cana Airport. Our address is Carretera Uvero Alto, Punta Cana 23000, Dominican Republic.
How can I get to the Dominican Republic?
We recommend flying into Punta Cana International Airport (PUJ), which is only 15 minutes from the Punta Cana and Cap Cana area.
Do you have onsite parking?
Yes, we offer free valet parking for all guests.
Do you have car rental services?
Yes, we have car rental options. You can book these with your concierge or at the front lobby.
Do you offer transportation to and from the airport?
We recommend flying into Punta Cana International Airport (PUJ), which is only 15 minutes from the Punta Cana and Cap Cana area.

DESTINATION QUESTIONS

What language is spoken in the Dominican Republic?
The official language is Spanish. English is widely spoken, and many tourist sector employees will be fluent in Italian, French, German, Russian and other languages as needed. Dominican people are very friendly and therefore, if they do not speak your language, they are sure to help you find someone who can help. In most tourist destinations, such as hotels, restaurants, and resorts, there will be staff that can speak English, and many other languages as well.
What are the entry requirements for the Dominican Republic?
A valid passport is required upon entry. You may also need a tourist card (US$10 or €10) or a visa.
Are there specific regulations for traveling with children?
If the child is a foreigner only a passport is required. There are exceptions if the child has a parent that is a resident in the Dominican Republic. Consult your airline for requirements for unaccompanied minor travel. The specific guidelines on the Dominican regulations governing the travel of children in the Dominican Republic may be found in Spanish at www.migracion.gob.do/web/ent_detalle.php?id=45
What about Visas?
The Dominican Republic issues tourist, business, work, student and residency visas. Tourist visas can be issued for one or several entries and can be extended to 60 days. For more details on the visas, see www.domrep.org/visa.html or www.consuladord.com/contentlist.aspx?catid=73&lang=ESSee this list for citizens who need to request a visa at Dominican consulates abroad. www.dgii.gov.do/tarjetaTuristica/EN/about/Documents/CountriesneedingaVisato… See a list of the consulates at the top right-hand corner of this page of the Ministry of Foreign Relations website: www.consuladord.com
Tell me more about the Tourist Card.
Citizens of countries who are legally able to enter the European Union, Great Britain, the United States of America or Canada may enter the Dominican Republic by presenting a Tourist Card.

The Tourist Card is valid for a year from the date of purchase and is valid for an up to 30-day visit for one person who will only be able to use it once. The Tourist Card can be acquired at the point of sale locations in land, air or sea ports in the country. It is also sold at Dominican embassies and consulate offices overseas and by tour operating companies. It can be purchased online at www.dgii.gov.do/tarjetaTuristica/EN/about/Paginas/default.aspx

Tourists staying beyond the usual 30-day period need to pay a proportional fee depending on the extension, which can be paid at the Department of Migration or at the migration desk upon departure. www.migracion.gob.do/web/tarifas.php

Who is exempt from a Tourist Card or Visa?
  • Residents and Dominican nationals.
  • Foreigners arriving from Argentina, Chile, South Korea, Ecuador, Israel, Japan, Peru and Uruguay.
  • Diplomatic and consular staff with assigned missions in the country, while on duty.
  • Passengers using private, non-commercial aviation as long as the aircraft fulfills the following requirements: the trip must be for sport, leisure, business or tourism purposes, and the aircraft must not weigh more than thirty thousand pounds (30,000 lbs) and have a maximum capacity of 12 passengers.
What is the local currency?
The local currency is the Dominican peso (RD$). It comes in denominations of 1, 5, 10 and 25 peso coins and in 20, 50, 100, 200, 500, 1,000 and 2,000 notes. Dollars and euros can be readily exchanged in banks and authorized exchange offices across the country.
 There are restrictions on bringing more than US$10,000 in cash into the country and any sum over this value needs to be declared on the customs form. It is prohibited to leave the Dominican Republic with more than $10,000 US dollars or equivalent in cash. If you need large amounts of cash, it is more convenient to make a bank withdrawal when in the country. Banks are normally open from 8:30 am to 4 pm. In large shopping centers, some bank branches are open until 8 pm.
Do I need to bring a converter?
In the Dominican Republic, electric outlets are 110 volts, the same as in the United States and Canada. Because of this, visitors from other countries needing power adapters are advised to bring their own.
What’s the climate in the Dominican Republic?
Because it is located in the Caribbean, the weather in the Dominican Republic is excellent all year round. During the summer, the temperature can range from 90 F (32 C) at midday to 70 F (21 C) at dawn. Temperatures can drop to a low of 65 F (18 C) in the winter. In the high mountainous areas of Jarabacoa and Constanza, the weather is cooler. In these areas, temperatures of 50 F (10 C) in the city in the early morning and below zero higher up in the mountains are not unusual.
In the tropics, although rainstorms can happen at any time of the year, rains usually fall for just short periods in the afternoon and evening. The warmest months are June through September.

RESERVATIONS QUESTIONS

How can I make a change, submit payments, or address questions regarding my existing reservation?
We encourage you to get in touch with our contact center at 1-844-733-NICK for these questions.
I booked through a third-party company. How can I make changes to my reservation?
Unfortunately, we cannot access reservations from third party companies. Please contact them for any edits to your booking.
Can I add a crib or rollaway bed to my room?
We do have cribs and rollaway beds available. If you booked directly, please contact our reservations center at 1-844-733-NICK so they can make the note your reservation. If you did not book with us, please email our Chief Concierge at conciergesup@karismadominicana.com.

ACTIVITIES & NICKELODEON FUN!

How does Sliming work?
We have lots of ways for families to enjoy the ultimate Nickelodeon honor- getting Slimed! You can purchase a private Sliming for $50 (up to 4 people), join us every day at 3pm for Mass Slimings inside Aqua Nick, or enter our Slime lotteries, which picks families at random to get doused in green for the best family photo ever! The lottery is drawn at 10:30 am every day.
What is the schedule and price list for the Character Breakfasts?
Our various Character Breakfasts happen on Thursdays, Saturdays and Sundays during the times listed below. All prices are in US dollars.
  • Thursdays:
    • 8:00 am Pajama Jam
      • $35 adult / $27 kid
    • 10:00 am TMNT Turtle Power Breakfast
      • $27 adult / $17 kid
  • Saturdays:
    • 8:00 am Pajama Jam
      • $37 adult / $27 kid
    • 10:00 am Pajama Jam
      • $35 adult / $17 kid
    • 10:00 am TMNT Turtle Power Breakfast
      • $27 adult / $17 kid
  • Sundays:
    • 8:00 am Pajama Jam
      • $35 adult / $17 kid
Who do I contact to book a Character Breakfast?
Before you arrive or while you are here, you can send an email to Jessy Collado at jcollado@karismadominicana.com or the Concierge Supervisor at conciergesup@karismadominicana.com. While at the resort, you can also reach out to your personal concierge.
Is there an activities schedule I can look at?
Yes, there is a weekly activities schedule with information on character appearances, fitness classes, nightly entertainment, BBQs and much more. These change every week and will be given to you at check-in.
Who are the Nickelodeon characters at the resort?
We have SpongeBob SquarePants, Patrick Star, Dora, Boots, Chase & Marshal from Paw Patrol, all four Teenage Mutant Ninja Turtles and Cosmo & Wanda from the Fairly OddParents.
What are the hours of operations at Just Kidding Kids Club?
Monday – Sunday, 9am – 5pm and again from 7pm – 9:30pm. We offer supervised activities for children ages 4-12.
What is the schedule for the BBQs in Gourmet Village?
On Fridays from 12:00 to 3:00 pm, we host a Hog Roast in Gourmet Village. The Sunday Brunch at Sugarcane includes a Roasting Station from 12 to 3 pm. There is also a daily light BBQ on the beach by the lighthouse.

CAREERS

I am interested in working for Nickelodeon Hotels & Resorts Punta Cana. How do I contact you?
Please send an email to the HR Department (Reclutamiento Karisma Rep. Dominicana) at reclutamiento@karismadominicana.com.